Welcome to the vibrant and inviting neighborhood of Starboard Crescent, nestled within the picturesque St. Mary's Island in Chatham. Starboard Crescent offers an ideal setting for those seeking service accommodation, blending convenience, comfort, and charm in equal measure.
Sleeps up to: 9
Welcome to the vibrant and inviting neighborhood of Starboard Crescent, nestled within the picturesque St. Mary's Island in Chatham. Starboard Crescent offers an ideal setting for those seeking service accommodation, blending convenience, comfort, and charm in equal measure.
Whether you're visiting for business or leisure, this neighborhood provides a serene retreat while ensuring easy access to a plethora of amenities and attractions.
| Check in: | 2:00 pm |
| Check out: | 11:00 am |
| Accommodation Type: | House |
| Pet Policy: |
TERMS OF BOOKING
All prices quoted are in GBP and are an indicative rack rate, excluding VAT. All rates quoted are fully inclusive of utilities including council tax and TV license fee, 24 hour on-site parking (where available), satellite channels, Wi-Fi access, linen, towels and weekly housekeeping service (stays of 1 week or more). Utilities such as gas and electricity are covered by Portfolio Serviced Accommodation, however this is subject to our fair usage policy. MPS Serviced Accommodation reserves the right to pass the cost of excessive electricity usage onto the guest and or booker.
Any booking, however made, will only come into existence when payment has been made and your confirmation has been dispatched by us.
Restrictions may apply in certain locations including, but not limited to, minimum night stay and age restrictions; you will be advised of these at the time of booking where applicable. We reserve the right to refuse any booking at any time.
All guest names and contact telephone numbers are required at the time of booking including whether they are adults or minors. All guests or bookers need to complete a booking form and supply valid credit card details at the time of booking to cover any additional charges incurred/or pay rental (all subject to agreement with Portfolio). Portfolio Serviced Apartments reserve the right to deduct from the credit card details provided, all amounts chargeable under these conditions, including, but not limited to, further accommodation charges.
As soon as your confirmation and invoice are received, please check the details carefully. If anything is not correct you should tell us immediately. However, we regret we cannot accept any liability if we are not notified of any inaccuracy in the documentation. If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date.
2 TERMS OF PAYMENT
All payments are due in advance of occupation by credit or debit card for the first 28 days. Payment will be debited from the card for your stay at the time of booking, subsequent charges will be due 14 days prior to arrival. We accept most types of credit card except Diners.
There is no confirmed reservation until the guest registration details are received. MPS reserves the right to refuse any booking without stating a reason or to cancel, modify or alter arrangements made by the guest. In the unlikely event that the accommodation ceases to be available for the period of the booking, then MPS shall try to arrange alternative accommodation and if this is not acceptable to the guest, all monies paid shall be refunded to the guest in full, and the liability of Portfolio shall then cease.
If problems are experienced in obtaining funds from the credit card details provided, this may result in your booking being cancelled.
If payment does not reach us at the required time we reserve the right to suspend or cancel any booking made. Any late payments will result in interest being charged at 4% above Bank of England base rate for the period concerned.
MPS reserve the right to refuse key hand-over at their discretion, where a full refund will be given. In this instance MPS will not be held responsible for sourcing replacement accommodation or for any costs incurred.
For all bookings (including third party bookings) whereby there is agreed payment terms in place;
Any late payment later than agreed, we have the right to cancel booking for non payment with 24hrs notice.
Where the guest is no longer in house we reserve the right to charge 4% interest per day.
3 SECURITY AND DAMAGE DEPOSIT
A Security Deposit to cover including breakages, damages, extra cleaning and further accommodation charges incurred during your stay, may be taken and you will be advised whether this is payable at the time of booking or on arrival at the apartment.
The Guest is responsible for taking all reasonable care of the apartment, its fixtures and fittings and its contents. The Guest agrees to keep the accommodation in the same state of repair and conditions as at the commencement of the stay. We reserve the right to charge a security/damage deposit of a minimum of £200 per apartment to cover against loss and/or damage to the apartment, its fixtures and fittings and contents, for example but not limited to damage caused by negligence or deliberate act of vandalism by the Guest or their party, additional cleaning costs due to the apartment being left in an unacceptable state, excessive electricity usage, and breaches to regulations such as smoking in the apartment or causing any disturbance to other residents. The apartments are forbidden to be used for parties or other non-residential activity without prior agreement.
Deposits may also be used by MPS in the event of unauthorized extra guests using the apartment and facilities, the loss of keys or parking permits or unauthorized removal of items from one apartment to another, for example but not limited to bedding, towels, linens and kitchen equipment.
We recommend that all guests review equipment/condition at the time of check-in. We will accept notification of damage found as pre-existing within the initial 48-hour period following the Guest’s arrival. Should the damage come to light after the Guest’s departure, we reserve the right to charge the card details provided upon arrival. Where the Guest denies responsibility for the reported loss/damage, we will accept the word of our staff as binding and the appropriate level of compensation will be deducted from the deposit. Guests should note that where appropriate, charges for damage will include a charge for the apartment being out of service while any remedial work takes place.
4 SPECIAL REQUIREMETS
We will endeavor to do everything we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements at time of booking so we can help you select the most suitable apartment for your needs. Although we will endeavor to meet any reasonable requests no guarantees can be given that any request will be met. Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request.
5 PRICING
The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking
6 AMENDMENTS TO BOOKING
We pride ourselves on our flexibility and are happy to make amendments to your booking (e.g. change of dates, length of stay) wherever possible, providing the notice periods above (* see Cancellations) have been adhered to.
Extensions may be possible dependent on availability. Should the same apartment not be available we shall advise you of any alternative options we do have.
All requests for changes, extensions and cancellations must be made in writing directly to us. (Accordingly, if your booking is not changed, extended or cancelled through us you will be liable to pay us the full amount of the booking.)
7 CHANGES TO BOOKING
On occasion, it may be necessary to re-allocate your apartment. In most cases this will be an identical apartment in either the same or similar development, however this may not always be possible. We shall endeavor to inform you of any changes prior to arrival.
Should none of these options be acceptable you may cancel the booking with no notice terms and receive a full refund, which will be deemed as full and final settlement.
In the very unlikely event that we will need to cancel your booking, we shall attempt to find a suitable alternative for you for the same price. Should this not be acceptable to you, or possible for us to find a suitable alternative, a full refund will be given deemed as full and final settlement.
We regret that we cannot accept liability for any loss, damage or additional expense where a booking needs to be altered or cancelled, or we are unable to perform our obligations due to events that could not have been reasonably foreseen or avoided, such as war, terrorist activity, natural/man-made disaster, adverse weather conditions etc.
Name changes or child age changes will not incur any charges or administration fee.
8 EXTENSIONS
If you wish to extend a stay, please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change. Where notice to extend, a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking, or an invoice for the extended period will be sent to your billing address and payment must be made by return.
9 CANCELLATIONS
MPS reserves the right to treat an early departure or reduction in the number of nights or apartments booked as a cancellation and apartments may be re- let and cancellation charges will apply.
Non-arrivals will be treated as a cancellation and you will not be entitled to any refunds. Please note that transaction fees are not refundable in the event of a cancellation.
28 days’ minimum notice is the cancellation we require as minimum notice. For extensions or early departure, we also require a minimum 28 day’s notice, otherwise your apartment is not guaranteed.
Bookings are not transferrable to different dates and should this notice not be adhered to charges will apply as per the notice received. Once in-house, if you wish to leave earlier than originally booked, you will need to offer 28 day’s notice.
MPS reserves the right to treat an early departure or reduction in the number of nights or apartments booked as a cancellation and apartments may be re- let and cancellation charges will apply.
Non-arrivals will be treated as a cancellation and you will not be entitled to any refunds. Please note that transaction fees are not refundable in the event of a cancellation.
10 GROUP BOOKING & CANCELLATION
For stays of 90 nights or more 30 days’ minimum notice is the cancellation we require as minimum notice. For extensions or early departure, we also require a minimum 30 day’s notice, otherwise your apartment is not guaranteed.
10.1 GROUP BOOKING
We consider a group to be three apartments or more being booked in the same city for similar dates. Special conditions may apply and these will be advised at the time of booking. Cancellation charges may differ to those in clause
11 PERSON EFFECTS / PERSONAL INJURY/ INSURANCE
MPS cannot be held responsible for any damage or loss to either your personal belongings, or for any personal injury that may occur during your stay.
Neither we, nor our representatives, can be held responsible for any circumstances beyond our control, including (but not limited to) mechanical breakdown, illness or failure of any public service supply.
We would highly recommend that all guests obtain appropriate travel and personal insurance cover, including contents cover for their personal effects as this is not provided or included as part of your booking.
Possessions: The proprietor(s) are not liable for the theft of or damage to any property left in a MPS or in the car park. Guests must ensure that apartment doors and windows are securely locked when they are out and are recommended to use lock
12 LIABILITY
We use all reasonable efforts to ensure that the apartments offered by us are properly arranged and high standards are maintained. We accept responsibility to take reasonable care in the organizational aspects of the stay, however we are not liable and cannot be held responsible for the actions of other residents/owners or any other suppliers involved in your stay.
We are responsible for our own operated apartments, subject to these conditions. In the event, we act as agent for our preferred suppliers or sister company, other than our general management and booking obligations detailed in these conditions, we shall not be liable to any party for any amounts in relation to any acts or omissions or any damage or problem arising under or in relation to that contract with the relevant preferred supplier.
All warranties, conditions and other terms implied by statute or common law or otherwise are, fully permitted by law, excluded from any contract with us and these conditions shall apply in their place. However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded.
Subject to the paragraph above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your business’s, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as, or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking.
13 YOUR APARTMENT
All apartments are occupied as serviced apartments and are only to be used as temporary or holiday accommodation for you, or your organization. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period, you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment.
The maximum guests in an apartment is determined by the number of beds in the apartment. If the maximum number is exceeded then we, or the preferred supplier, may refuse access to the accommodation and/or reserve the right to charge for additional apartments.
14 APARTMENT PROVISION
MPS will provide a fully furnished apartment as specified, or of a similar standard and location for the dates as booked, for the rates as quoted. All apartments will be maintained and serviced by us including the weekly cleaning and linen change. All utilities* will be paid for by us. The cleaning is a weekly refreshment of linen, towels, light dusting/hoovering and not designed to be a guests personal deep cleaning, so please give consideration to the housekeeping team. Portfolio operates a policy of continuous improvement and reserves the right to change/move furniture in all apartments. As such, whilst we make every effort to ensure accuracy and currency of all photographs, changes to furnishings may not be reflected in photographs displayed on this website.
*Utilities such as gas and electricity are covered by MPS however this is subject to our fair usage policy. MPS reserves the right to pass the cost of excessive electricity usage onto the guest and or booker.
15 CHECK IN/OUT
Check-in is from 2pm and check-out is by 11am on the day of departure. Earlier check-in or later check-out times can only apply with prior approval by MPS.
16 ACCESS TO YOUR PROPERTY
Key collection details will be provided to you prior to arrival. In the event a meet and greet service isn’t arranged, you will be given a code to enter the building and details of key collection. This information may only be sent to the booker 24 hours prior to arrival & only if booking is confirmed. It is essential that you/the guest has this information with them on arrival and, where notified, contact us in advance to confirm the arrival procedure. Please note, it is the bookers responsibility to ensure the guests have all the relevant codes and information provided to them by Portfolio, to allow guests to access the apartments.
If check in is a meet and greet (this will be stated on your booking confirmation) it is essential that the guest makes a call to the MPS team at least 1 hour prior to check in to confirm their arrival time, regardless of whether an arrival time may have been specified or confirmed in advance. If the arrival all is not made, a member of the MPS team will not be available to greet the guest and this could result in a long wait.
Upon check-in, the guests will be required to complete an arrival form which provides MPS with all relevant contact details as well as confirmation by the guest that they agree to be bound by MPS terms, conditions and policies which are specific to how we would expect them to treat the apartment.
17 DEPARTURE
The procedure for departure will be confirmed on arrival, and again in your arrival documents. Unless otherwise agreed check out time is 11am.
We expect the apartments to be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the apartment to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs.
Keys will need to be returned on your agreed departure date no later than 11am (unless a later check-out has been agreed). On departing the property please lock the door and post keys as instructed.
Failure to return both sets of keys will result in a £150
18 FACILITIES AND SERVICES
18.1 CLEANING
Your apartment is cleaned weekly. The day your cleaning is scheduled will be advised on arrival. Weekly housekeeping includes linen/towel change and general cleaning. This service will provide you with clean towels, freshly made bed and a general light tidy up just to keep your apartment in good order.
In the event your day of cleaning is to be changed you will be notified by a member of MPS reservations team. Guests must ensure that the floors and surfaces are kept clear to enable our housekeeping team to clean thoroughly.
Our housekeeping team will empty the waste bins on the service day. For health and safety reasons, guests are required to remove personal and food waste from the property on a regular basis. Waste must not be stored anywhere in the apartments other than in the bins provided.
MPS expect the apartments to be left in a reasonable state of cleanliness throughout the stay and upon departure
PLEASE NOTE our house keeping team are not responsible for your personal mess, personal belongings or the washing of crockery/cutlery though our housekeepers may wash a few items at their discretion on the service day
In the event of your apartment requires additional cleaning time due to the condition you/the guest leave the apartment in you will incur a charge for the cost of extra hours spent by housekeeping.
18.2 RIGHTS OF ACCESS
Representatives and sub-contractors of MPS have the right to access the property at any time for the purpose of carrying out essential maintenance/repair work or to carry out an inspection or viewing.
We will however, endeavor to contact you prior to entry and with the minimum of inconvenience to our guests, however we do reserve the right to access the apartment at any time without prior notice, if it is deemed necessary (e.g. to investigate the report of a leak to another apartment).
18.3 SECURITY
Security: Guests will be provided with One set of key/access card to access the property and the apartment. An additional charge will be made for replacements and if we are required to provide access due to lost or forgotten keys. **Charges due to loss of keys noted below in section 19
It is the responsibility of the guest, to keep the keys secure and ensure the property is kept locked at all times. If at the end of their stay the guest does not return all the keys that have been allocated, we will organize for the locks at the property to be changed. A charge of £200 will be charged to the guest.
18.4 INTERRUPTION OF SERVICE
We will make every effort to ensure that guests enjoy a peaceful stay, however, cannot guarantee or be held responsible for any failure or interruption of services to the apartment or the building, including electricity, water or any damage broadband/ internet and other communications, including disruption or noise caused as a result of repair works being carried out in another par
